Refunds & Exchanges

I'm now attending a wedding on the date of the show can I get a refund please?

We understand that life happens and plans change however, the Civic Theatre has a strict no refund and no exchange policy which aligns with the Live Performance Australia Ticketing Code of Practice.

But I didn't know what I'd be doing when I bought my tickets - that's not fair.

This is one of our conditions of sale, it's also standard practice across the performing arts industry.

Tickets are not refundable. Refunds are only available as per the Live Performance Australia Ticketing Code of Practice.

I don't need a refund I'd be happy to exchange my tickets to another show.

We have a clear agreement in place with any promoter who hires our venue that once tickets have been purchased that income is  locked in and we do not offer exchanges.  The only exception to this is Civic Theatre subscribers are able to exchange  tickets to another show within the subscription season.

What can I do with my tickets?

Your tickets are transferable, you could treat a friend or family member to a special experience. We think a visit to the Theatre is always the perfect gift even when the circumstances are not ideal. If your friends can't make it you might like to consider donating your tickets to a charity.

The show I bought tickets to has been cancelled or postponed - what happens to my tickets?

You will receive clear communication from us when a show is cancelled or postponed.  We will send you an email and an SMS.  If the only form of contact we have for you is a landline we will call you.  The webpage for the event will be updated with relevant information.

You have the right to a refund if the event to which you purchased an authorised ticket is cancelled, rescheduled (and you cannot attend the rescheduled event) or significantly relocated.

In the event of a rescheduled show: If you are unable or unwilling to attend the event on the rescheduled date, you must apply for a refund within one month (4 weeks) of the reschedule notice.

Updated January 2024