We'd really like your visit to the Wagga Wagga Civic Theatre to go as smoothly as possible and for you to enjoy the experience, so here's some information you might need to know.
The Box Office is located in the main foyer of the Civic Theatre and is open Mon-Fri 10.00am - 4.00pm. It is also open when the foyer opens before each performance for ticket collection and we're always happy to answer your questions..
When you receive your tickets please check them to ensure that they are for the correct performance and date.
You can print your ticket at home. Print at Home tickets will be emailed to your email address for no extra fee, print them off or display them on your mobile device and away you go.
The Civic Theatre Box Office is the ONLY authorised seller of tickets for ALL performances at the Civic Theatre.
When you are buying tickets online take your time and check your links; don't be caught out by sites like viagogo which sell invalid tickets at highly inflated prices. [There are no security issues with our website or social media pages.]
Absolutely! Being social is an important part of coming to the theatre. Life is better when it's live.
The theatre's foyer doors, Box Office and bars will open 60 minutes before the scheduled performance time.
You can order a delicious pre-show cheese and antipasto platter to enjoy before the show. You'll feel like a VIP as you glide up the stairs to collect your pre-purchased platter from the bar.
Just take a note of the date you're coming to see a show before you follow the link below. The ordering period for pre-show platters closes two business days before the show.
Access to the auditorium to find your seat is available from 30 minutes before the performance time.
Our performances start promptly at the time listed on your ticket so please allow for sufficient time for travel, parking and ticket collection in order to arrive before the performance begins. Foyer doors, Box Office and bars will open 60 minutes before the performance time. Access to the auditorium to find your seat is from 30 minutes before the performance time.
Everyone over 12 months of age requires a ticket to see any ticketed event.
A concession will apply to those patrons who hold a valid Government Pension/Seniors Card or who are a full time student. These discounts are recognised for performances and events hosted by Wagga Wagga Civic Theatre.
Reservations and payments can be made by customers via telephone or in person at the Box Office. All tickets are to be finalised with payment within 14 days of making a reservation. After this time, the reservation will be automatically released by the ticketing system and will become available for purchase by other patrons.
We don't have a dress code and we're not snobs.
Usually you can expect to see neat casual dress when people come to see a show. However it is an opportunity to dress up, in fact coming to the theatre is the perfect date night, so why not dress to impress.
Talk to the Box Office staff, we can re-print your tickets. Don't go home and get them. The same applies if you misplace or put your tickets through the wash.
Don't be late. Please, don't be late.
For the safety and comfort of the performers and other audience members latecomers will only be admitted into the theatre at a suitable break. This varies from performance to performance, and for some performances can be at the first interval (we're looking at you BALLET).
We realise that being locked out of a performance is incredibly disappointing - double, triple check the start time, arrive early and have a drink at the bar as you wait.
There is a bar in the Lower and Upper Foyer, and a delightful balcony area accessed from the bar. Access to the balcony may be restricted for certain shows eg a private function or to comply with COVID-19 Safety plans. We sell a selection of snacks and drinks, including a selection from local providers. You are allowed to take your drink into the auditorium to enjoy during the performance.
You'll feel like a VIP as you glide up the stairs to collect your delicious pre-purchased platter from the bar.
Just take a note of the date you're coming to see a show before you follow the link below. The ordering period closes two business days before the show.
Turn your phone off or turn your phone to silent. However, if you turn your phone to silent make sure you don't have any alarms set that will cut through the silence. If you do receive an urgent call head to the foyer to talk. Please do not check your phone regularly during the performance as the light can disturb others.
That's no good, you should stay at home. Rest up and we'll see you next time. The Civic Theatre does not offer refunds or exchanges but your tickets are transferrable. Treat a friend or family member to a night out.
The Civic Theatre’s Exchange and Refund Policy has been temporarily varied to encourage anyone who, at the time of the event, is has tested positive to COVID-19 to stay at home. (Proof will be required).
More information is here: Refunds and Exchange Policy
What a fantastic idea! Thank you for being the organiser.
The Box Office can reserve seats for your group while you collect money from your friends. Payment must be made in a single transaction within the 14 day reservation period. If the reservation is not paid for within this 14 day period the reserved tickets will be released by the system and put back on general sale.
Yes, reservations and payments can be made by customers via telephone or in person at the Box Office. All tickets are to be finalised with payment within 14 days of making a reservation. After this time, the reservation will be automatically released by the ticketing system and will become available for purchase by other patrons.
Not if you would like to access the discounted group price. To take advantage of the discounted ticket price for a group the booking must have a single contact person and a single payment made to finalise the transaction.
Yes, just let the Box Office know who's coming and we can reserve tickets (see above) for your friends.
The school booking process is slightly different and requires completion of a school booking form.
More information is available here: SCHOOL BOOKING PROCESS
The Wagga Wagga Civic Theatre adheres to the Australasian Entertainment Industry Association (AEIA) Code of Practice for the Ticketing of Live Entertainment in Australia (1 January 2016).